Information We Collect

We collect different types of information depending on how you interact with our services. Some data comes directly from you, while other information is gathered automatically as you use our platform.

Personal Information You Provide

When you register for an account or contact us, you might share:

• Full name and contact details (email address, phone number)
• Business information including company name and industry sector
• Financial data you choose to upload for analysis purposes
• Payment information when subscribing to our services
• Communication preferences and feedback you provide

Automatically Collected Information

Our systems collect technical data to improve your experience:

• Device information (type, operating system, browser version)
• IP address and approximate geographic location
• Usage patterns including pages visited and time spent on our platform
• Referral sources and navigation paths through our site

How We Use Your Information

We use the data we collect for specific business purposes. Every piece of information serves a function that either helps you get better results or improves our service quality.

We don't sell your personal information to third parties. We also don't use your financial data for purposes beyond what you've authorized.

Data Storage and Security

Your information is stored on secure servers with multiple layers of protection. We use industry-standard encryption for data transmission and storage.

Security Measures We Implement

• 256-bit SSL encryption for all data transfers
• Regular security audits and vulnerability testing
• Access controls limiting who can view sensitive information
• Automated backup systems to prevent data loss
• Employee training on data protection practices

While we take extensive precautions, no system is completely secure. We recommend using strong passwords and enabling two-factor authentication when available.

Sharing Your Information

We share your data only when necessary to provide our services or when required by law. Here's when that might happen:

Service Providers

We work with third-party companies that help us operate our platform. These providers access your information only as needed to perform their functions:

• Payment processors handling your subscription payments
• Cloud hosting services storing your data securely
• Analytics tools helping us understand platform usage
• Email service providers sending you notifications

Legal Requirements

We may disclose your information if required by Vietnamese law or valid legal processes. This includes responding to court orders, government requests, or protecting our legal rights.

Your Privacy Rights

You have significant control over your personal information. Under Vietnam's data protection framework and our own policies, you can exercise these rights:

• Access Your Data: Request a copy of all personal information we hold about you
  • We'll provide this within 30 days of your request
  • Data will be delivered in a commonly used format
• Correct Inaccurate Information: Update or fix any incorrect data in your account
  • You can edit most information directly in your account settings
  • Contact us for help with data you can't change yourself
• Delete Your Account: Request complete removal of your personal data
  • We'll process deletion requests within 30 days
  • Some information may be retained for legal compliance
• Restrict Processing: Limit how we use certain data types
• Data Portability: Receive your data in a format that lets you transfer it elsewhere
• Withdraw Consent: Revoke permission for specific data uses at any time

To exercise any of these rights, contact us using the information at the bottom of this page. We'll verify your identity before processing requests to protect your security.

Data Retention

We keep your information only as long as needed for legitimate business purposes or legal requirements. Different data types have different retention periods.

Retention Periods

• Account information: Retained while your account is active plus 3 years after closure
• Financial analysis data: Stored for 5 years per Vietnamese accounting regulations
• Transaction records: Kept for 7 years to comply with tax requirements
• Marketing communications: Retained until you unsubscribe
• Technical logs: Automatically deleted after 12 months

When retention periods expire, we securely delete or anonymize your data so it can't be linked back to you.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how you use our platform. You can control most cookies through your browser settings.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality like logging in and navigating between pages
• Preference Cookies: Remember your settings and choices to personalize your experience
• Analytics Cookies: Help us understand how visitors interact with our site so we can make improvements
• Performance Cookies: Monitor site speed and technical performance

Most browsers let you refuse cookies or alert you when sites try to place them. Keep in mind that disabling certain cookies may affect platform functionality.

International Data Transfers

While we primarily operate within Vietnam, some of our service providers are located in other countries. When we transfer your data internationally, we ensure it receives adequate protection.

We use standard contractual clauses and other legal mechanisms to protect your information when it crosses borders. These safeguards ensure your data rights remain protected regardless of where the information is processed.

Children's Privacy

Our services aren't designed for users under 18 years old. We don't knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically to stay informed about how we protect your information.

Compliance with Vietnam Regulations

As a company operating in Vietnam, we comply with the country's data protection framework, including Decree 13/2023/ND-CP on personal data protection and related regulations issued by the Ministry of Public Security.